Summary

The Authority expects helplines to:

• Provide free and confidential advice, information and emotional support to victims, survivors, families, professionals and, where relevant, perpetrators and children who use harm. Respective helplines will work to ensure those concerned about their behaviour receive appropriate advice and challenge, as well as support engagement and referral into behaviour change pathways.

• Deliver support via phone, postal, online or digital channels. Helplines should deliver support through accessible channels which are tailored for the defined service user and ensure the service can be accessed anonymously if the service user wishes, while balancing appropriate safeguarding responses.

• Support safety planning, crisis support, signposting and referrals to onward services. Helplines will act as a national source of information and guidance, improving referral and signposting to advocacy and therapeutic support, police, refuge, mental health services and other local provision.

• Work collaboratively with partner organisations to strengthen referral pathways and improve access to services. This includes collaborating with other helpline services to share learning, data on trends and demand, best practice, and innovation.

• Undertake a regular and continuous programme of awareness raising activity to ensure people know how to access support. This will be tailored to the specific needs, characteristics, and barriers of the cohort(s) they are supporting and should build awareness of their service among potential service users, the wider public, and relevant bodies who may benefit from signposting to the service.

How to apply

How to apply

Step 1:

In order to apply for funding, Applicants will first need to register on the Home Office (HO) Jaggaer portal via the following link: https://homeoffice.app.jaggaer.com/web/login.html

Applicants should be approved for usage within 24 hours of registering on the system.

After clicking on the eSourcing portal link, it should take you to the home page. On the left-hand side of this page, just below the login boxes, there is an option to register.

To register as a supplier, you will need to provide information which will include:

• The full legal name of your organisation;

• Your DUNS number – a unique nine-digit number provided to organisations free of charge by Dun & Bradstreet (if your organisation does not have a DUNS number, please go to: Request a Dun & Bradstreet D-U-N-S Number and follow the guidance to register for a number. 

PLEASE NOTE: Registering on the Jaggaer portal will not automatically give you access to the competition documents. The Applicant will need to ‘Pass’ the eligibility questions first and then manually be added by the Grants Team to the competition documents on Jaggaer**.**

Step 2:

DO NOT HIT THE APPLY BUTTON ON THE ADVERT.

• Applicants must send in ALL the following information in order to prove eligibility: 

• All information requestions must be sent, an Applicant will fail if any required information is missing.

• Applicants must achieve a ‘pass’ score to be given access. These are pass or fail questions and will not be scored.

• You will only be contacted if the Home Office determines your application is not eligible.

• Where applying as a consortium all information must to be provided per consortium member and NOT solely for the Lead. 

Required information:

• Name (as registered on Jaggaer)

• Email (as registered on Jaggaer)

• Organisation name (as registered on Jaggaer)

• Chairty number:

• Organisation type: sole/consortium/lead partner

• Confirm UK based: Yes/No

Funding Preference: Helpline(s) applying for

• Female victims of domestic abuse (Helpline for female victims of domestic abuse)

• Male victims of domestic abuse (Helpline for male victims of domestic abuse)

• Victims of stalking (Helpline for victims of stalking)

•  Victims of cybercrime and/or non-consensual intimate images and/or sexual violence (Helpline for victims of non-consensual intimate image abuse)

• Victims of ‘honour’-based abuse (Helpline support for victims of ‘Honour’-Based Abuse)

• Addressing harmful behaviours linked to VAWG (Advice Line for Domestic Abuse Perpetrators)

• Addressing harmful behaviours linked to VAWG and/or support for children who use harm (Helpline for children who use harm)

• LGBT+ victims of abuse (Helpline support for LGBT+ victims of VAWG)

• Victims of abuse from ethnic minoritised communities (Helpline support for victims of VAWG from ethnic minoritised groups (including Gypsy and Irish Traveller and victims of different faiths))

• Deaf and disabled victims of abuse (Helpline support for Deaf and disabled victims of VAWG)

• Older victims of abuse (Helpline support for older victims of VAWG)

·       Evidence: Provide links to publicly available proof via the Charity Commission website.  

In order to demonstrate specialism, Applicants must explicitly include reference to support the cohort in line with the service which the organisation is applying for.

This must be demonstrated in in either:

• The ‘Charitable Objects’ in the Articles of Association; OR

• The activities of spend as registered on the Charity Commission website under ‘Charity Overview’; OR

• Objectives in the Trustee Annual Report (year ending March 2024 or March 2025). 

Please send an email with all required eligibility information to:   [email protected] and request access to Violence Against Women and Girls (VAWG) Helplines

DEADLINE: The Authority will NOT accept any emails from Applicants requesting to be added to Jaggaer after 17:00 Friday 24th July 2026.

Full details can be found here.